Privacy and Cookie Policy

1. Data Controller

This website (juanrex.com) operates under the public brand Juan Rex.

The data controller responsible for processing personal data collected through this website is:

Rex Elite FZCO
Dubai Digital Park
Dubai Silicon Oasis
Dubai
United Arab Emirates

For privacy-related enquiries, users may contact:

info@juanrex.com
Subject line: Privacy Request

2. Personal Data We Collect

Depending on how users interact with the website or services, we may collect the following categories of data:

Identification and contact information

• name
• email address
• phone number (if voluntarily provided)

Purchase and billing information

• product or service purchased
• transaction value
• payment status
• billing details

Account and access data

• login activity
• user account information
• service access records

Communication data

• emails
• support requests
• messages within private communities or learning platforms

Technical data

• approximate IP address
• browser type
• device information
• usage data and analytics events

Cookie and tracking data

• cookies
• analytics identifiers
• conversion tracking data

We do not intentionally collect sensitive personal data. If a user voluntarily submits such information, they assume responsibility for that disclosure.

3. Purposes of Data Processing

Personal data may be processed for the following purposes:

Contract performance

• account creation
• service delivery
• customer support
• invoicing and payment processing

Legitimate interests

• fraud prevention
• security monitoring
• service improvement
• internal analytics

Consent

• marketing communications
• optional analytics cookies
• testimonials or promotional use where explicitly authorised.

4. Service Providers and Data Processors

We may use trusted third-party providers to deliver services and operate our systems.

These providers may include:

• GoHighLevel (CRM and email automation)
• Stripe (payment processing)
• Typeform (forms and surveys)
• Skool or similar platforms (community and course delivery)
• Google Analytics (website analytics)
• Meta Pixel (advertising measurement)
• Metricool (social media analytics)
• Google Drive or cloud storage providers

These providers process data only as necessary to deliver their services.

The list may change as technology providers evolve.

5. International Data Transfers

Some service providers may be located outside the country where users access the website.

Where such transfers occur, we rely on recognised safeguards including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions where applicable
• Contractual and technical protections implemented by service providers.

6. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy.

Typical retention periods include:

Accounting and billing records
Up to 7 years for compliance and financial reporting obligations.

User account information
While the account remains active and for a reasonable period afterwards for security and legal protection.

Marketing data
Until the user withdraws consent or unsubscribes.

Support communications
For a reasonable period to manage disputes, refunds or chargeback claims.

7. User Rights

Users may have the right to request:

• access to their personal data
• correction of inaccurate data
• deletion of data where applicable
• restriction of processing
• objection to processing
• data portability

Requests may be submitted by email to:

info@juanrex.com
Subject line: Privacy Request

We may request reasonable identity verification before fulfilling a request.

8. Data Security

We implement reasonable technical and organisational security measures including:

• access control
• minimal privilege policies
• encrypted systems where applicable
• secure backups
• monitoring for suspicious activity

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

9. Cookies and Tracking Technologies

This website uses cookies and similar technologies including tracking pixels.

Cookies may be used for:

Necessary cookies
Required for the website to function correctly.

Analytics cookies
To measure website usage and improve performance.

Marketing cookies
To measure advertising effectiveness.

Functional cookies
To improve user experience.

10. Cookie Consent

Where required by applicable privacy regulations, non-essential cookies will only be activated after the user provides consent.

Users may manage cookie preferences through the cookie banner or browser settings.

The website will store a record of cookie consent status.

Users may modify their preferences at any time via the cookie settings link available in the website footer.

11. California Privacy Notice (if applicable)

If users are residents of California and applicable privacy laws such as CCPA or CPRA apply, they may have additional rights including:

• the right to know what data is collected
• the right to request deletion
• the right to correct information
• the right to opt out of data sharing for advertising purposes

Requests may be submitted to:

info@juanrex.com
Subject line: California Privacy

12. Changes to this Policy

This Privacy and Cookie Policy may be updated from time to time due to legal, technical or operational changes.

The version published on the website with the latest update date will be the applicable version.