Terms and Conditions

1. Company Identification

This website (juanrex.com) and the services offered through it operate under the public brand “Juan Rex.”

The provider of all educational services, mentoring, coaching programmes and digital products is:

Rex Elite FZCO
 Dubai Digital Park
 Dubai Silicon Oasis
 Dubai
 United Arab Emirates

Throughout these Terms:

Company / Provider refers to Rex Elite FZCO
 Website refers to juanrex.com
 User or Client refers to any person accessing, using or purchasing services from the Website.

2. Scope of the Website

The Website provides information and access to educational and training services related to:

• business creation and growth

• strategy and execution

• marketing and positioning

• productivity and performance

• leadership and decision-making

Services offered may include:

• 1:1 mentoring

• group mentoring sessions

• online courses

• private communities

• workshops and masterclasses

• educational materials and digital resources

Some content available on the Website is provided free of charge for informational and educational purposes only.

3. Eligibility

The services offered on this Website are intended exclusively for individuals aged 18 years or older.

By accessing the Website or purchasing any service, the User confirms that they meet this requirement.

4. Nature of the Services

All services provided under the Juan Rex brand are educational and strategic in nature.

They do not constitute:

• financial advice

• investment advice

• legal advice

• tax advice

• accounting services

Any examples relating to income, business growth, or financial results are provided for illustrative purposes only.

Business outcomes depend on many factors including:

• market conditions

• individual experience

• level of execution

• available resources

• external circumstances

The Company does not guarantee any specific financial or business results.

Users remain fully responsible for their own decisions, actions and outcomes.

Where appropriate, Users should seek advice from qualified professionals before making financial, legal, tax or investment decisions.

5. Service Descriptions

The specific scope, structure and deliverables of each service or programme will be described in the relevant:

• sales page

• invoice

• payment link

• written proposal

• or service agreement

The Company reserves the right to modify programme structure, materials, delivery format or schedules when reasonably necessary to improve delivery or adapt to operational circumstances.

Such modifications will not constitute a breach provided that the core value of the service remains substantially equivalent.

6. Purchases and Payments

Services may be purchased through:

• payment links

• invoices

• checkout pages

• written agreements following consultation calls

Accepted payment methods may include:

• bank transfer

• card payment through authorised payment processors

• other approved payment methods

For certain high-value services, payment may be requested via bank transfer directly to the Company’s bank account.

Access to services will normally be granted once payment confirmation has been received.

Where digital content or services begin immediately after purchase, the User acknowledges that the service execution may start immediately.

6.1 Service Agreement

For certain programmes, mentoring services or high-value coaching engagements, the relationship between the Client and the Company may also be governed by a separate written agreement.

Such agreements may include, but are not limited to:

• the Rex Elite Services Framework Agreement

• programme-specific agreements

• written service contracts

Where a separate agreement exists, the terms of that agreement shall prevail in relation to the delivery of the service.

These Website Terms govern only the general use of the Website and initial purchase process.

7. No Refund Policy

Due to the nature of digital education, mentoring capacity allocation and programme planning, all payments are final unless otherwise required by mandatory law.

Failure to attend sessions, lack of execution, or changes in personal circumstances do not create entitlement to a refund.

8. Scheduling of 1:1 Sessions

Where Users purchase individual mentoring sessions:

• sessions must be scheduled using the designated booking system

• Users must attend at the agreed time with an adequate internet connection

Rescheduling requests must be made at least 24 hours in advance.

Failure to attend without prior notice may result in the session being considered consumed.

The Company may reschedule sessions where reasonably necessary due to illness, technical issues or force majeure.

9. Community and Behaviour Rules

Users participating in communities, programmes or group environments must maintain respectful and professional conduct.

The following behaviour is strictly prohibited:

• harassment or abusive behaviour

• discrimination or threats

• spam or unsolicited promotion

• mass direct messaging for sales purposes

• sharing confidential information of other participants

The Company reserves the right to remove content, restrict access or terminate participation where these rules are violated.

Such actions do not create a right to refund.

10. Intellectual Property

All materials including, but not limited to:

• videos

• documents

• templates

• frameworks

• methodologies

• course structures

• branding and visual assets

are the exclusive intellectual property of Rex Elite FZCO or its licensors.

Users receive a limited, non-exclusive, non-transferable licence for personal educational use only.

Users may not:

• reproduce

• distribute

• resell

• sublicense

• record sessions

• publish course content

• create derivative programmes based on the materials

without prior written permission.

11. Confidentiality

Users agree to maintain the confidentiality of:

• internal strategies

• programme materials

• session discussions

• information shared by other participants

Unauthorised disclosure may result in termination of access and possible legal action.

12. Limitation of Liability

To the maximum extent permitted by applicable law, the Company shall not be liable for:

• loss of profits

• business interruption

• loss of opportunity

• indirect or consequential damages

The Company’s total liability for any claim shall not exceed the amount paid by the User for the service giving rise to the claim.

13. Force Majeure

The Company shall not be liable for delays or failure to perform services due to circumstances beyond reasonable control including:

• internet outages

• platform failures

• natural disasters

• war or armed conflict

• government restrictions

• pandemics

• widespread telecommunications failures

14. Suspension or Termination

The Company reserves the right to suspend or terminate access to services where:

• payment obligations are not met

• intellectual property rights are violated

• fraudulent chargebacks are initiated

• community rules are breached

• misuse of services or platforms is detected

15. External Platforms

Services may be delivered using third-party platforms such as course hosting systems, community platforms or video conferencing tools.

The Company is not responsible for temporary interruptions or technical limitations caused by such platforms.

16. Governing Law and Jurisdiction

These Terms shall be governed by the laws of the United Arab Emirates.

Any disputes arising from the use of the Website or purchase of services shall be subject to the jurisdiction of the courts of Dubai, United Arab Emirates.

The Company may alternatively elect to resolve disputes through arbitration in Dubai where appropriate.

17. Changes to these Terms

The Company may update these Terms periodically to reflect operational, legal or technological changes.

The version in force at the time of purchase shall apply to that transaction.